Privacy Policy

Effective Date: 23/04/2025
Welcome to Guaranteed Window Repairs. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the UK GDPR and the Data Protection Act 2018.
 

We may collect and process the following personal information:

• Identity & Contact Information: Name, phone number, email address, postal address.
   
• Marketing Preferences: Email, direct mail, and text preferences.

We collect personal data in the following ways:

• When you fill out the contact form on our website.
   
• When you sign up for our mailing list.
   
• Through direct communication via phone, email, or social media.
   
• When you engage with our services, including requesting quotes or booking repairs.

We use the collected data for the following purposes:

• Providing Services: To respond to inquiries, provide quotes, schedule repairs, and offer customer support.
   
• Marketing Communications: To send promotional emails, direct mail, and text messages (you can opt out at any time).
   
• Business Operations: To manage customer records using our CRM (HubSpot) and process transactions via QuickBooks.

Under UK GDPR, we rely on the following legal bases:

• Consent: When you sign up for our mailing list or agree to receive marketing messages.
   
• Contractual Necessity: To provide window repair services and respond to inquiries.
   
• Legitimate Interests: To maintain customer records and improve our services.

We do not sell or rent your personal data. However, we may store it using:

• QuickBooks (Accounting): For invoicing and financial records.
   
• GoDaddy (Website Hosting): Our website is hosted by GoDaddy, which may collect visitor data as part of its hosting services. Please refer to GoDaddy’s privacy policy for more details.

We store customer data in our CRM. We will periodically review our data retention policies. Your data is protected through secure storage systems and encryption where applicable.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
   
• Request correction or deletion of your data.
   
• Object to direct marketing.
   
• Withdraw consent where processing is based on consent.
  To exercise these rights, contact us at info@guaranteedwindowrepairs.co.uk

If you have any questions about this Privacy Policy, please contact us at:

• Guaranteed Window Repairs
• info@guaranteedwindowrepairs.co.uk
• 01626 716217

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

By using our services, you agree to the terms of this Privacy Policy.